Return & Refund Policy
We want you to have a satisfying shopping experience with us. This policy outlines our guidelines for refunds and returns to ensure your confidence in your purchases:
1. Eligibility for Returns:
We accept returns for items that are in their original condition, unused, and with all original tags and packaging intact. Returns are typically accepted within 7 days from the date of delivery.
2. Initiating a Return:
To initiate a return, please contact our customer support team within the specified return period. You can reach us at customer@potaroma.com. Provide your order details and the reason for the return. We will guide you through the process.
3. Return Shipping:
Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and keeping the shipping receipt for your records.
4. Inspection and Approval:
Once we receive your returned item, it will undergo inspection to ensure it meets the eligibility criteria. If approved, we will initiate the refund process.
5. Refund Process:
Refunds will be issued to the original payment method used for the purchase. Please note that it may take 10 business days for the refund to reflect in your account, depending on your payment provider.
6. Non-Refundable Items:
Certain items, such as personalized or customized products, gift cards, and downloadable software, are non-refundable and cannot be returned.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund, as appropriate.
8. Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you will need to initiate a return and place a new order.
9. Store Credit:
In some cases, you may have the option to receive store credit instead of a refund. This credit can be used towards future purchases on our website.
We are committed to addressing your concerns promptly and fairly. If you have any questions or need assistance, please reach out to our customer support team at customer@potaroma.com.
By making a purchase with us, you acknowledge and agree to our refund and return policy terms. We appreciate your trust in us and value your satisfaction.
1. Eligibility for Returns:
We accept returns for items that are in their original condition, unused, and with all original tags and packaging intact. Returns are typically accepted within 7 days from the date of delivery.
2. Initiating a Return:
To initiate a return, please contact our customer support team within the specified return period. You can reach us at customer@potaroma.com. Provide your order details and the reason for the return. We will guide you through the process.
3. Return Shipping:
Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and keeping the shipping receipt for your records.
4. Inspection and Approval:
Once we receive your returned item, it will undergo inspection to ensure it meets the eligibility criteria. If approved, we will initiate the refund process.
5. Refund Process:
Refunds will be issued to the original payment method used for the purchase. Please note that it may take 10 business days for the refund to reflect in your account, depending on your payment provider.
6. Non-Refundable Items:
Certain items, such as personalized or customized products, gift cards, and downloadable software, are non-refundable and cannot be returned.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund, as appropriate.
8. Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, you will need to initiate a return and place a new order.
9. Store Credit:
In some cases, you may have the option to receive store credit instead of a refund. This credit can be used towards future purchases on our website.
We are committed to addressing your concerns promptly and fairly. If you have any questions or need assistance, please reach out to our customer support team at customer@potaroma.com.
By making a purchase with us, you acknowledge and agree to our refund and return policy terms. We appreciate your trust in us and value your satisfaction.